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FAQS

Have a look here to see if we can answer your query, if not, please contact our Customer Services, who will be happy to help.

Please note that if you are ordering from outside of EU, your order will sometimes be subject to import duties. It is the responsibility of the customer to pay such charges and Darccy cannot accept responsibility for these.

 

■How will I know my order has been placed?

You will receive an email confirmation to the email address provided in the registration form.

 

■How do I know when my order has been shipped?

Once your order has been dispatched from our warehouse you will be sent an email to confirm it is on it’s way to you.

 

■I haven’t received my order what shall I do now?

If the time has exceeded the estimated delivery, first of all please check with your local post office or neighbours to see if they are holding your parcel. If the post office doesn’t have you parcel please contact our customer service team and they will be happy to help locate your order.

 

■How do I exchange an item?

Unfortunately we are unable to exchange items, please return your item for a refund and re-order the item you would like. Please note the cost of postage will not be refunded.

 

■What do I do if I receive the wrong item/missing items/items received are damaged?

Please contact our customer service team as soon as possible in any of these cases and a member of our team will be able to help you.

 

■What happens if my parcel gets lost in the post?

If you do not receive your order in the time period allocated we will contact our courier service and raise a full investigation. Once we have confirmed with the courier service you did not receive your order we can then re-dispatch a new order or issue you with a refund.

 

■If I have purchased two sizes to try can I send one back?

Of course but please note the cost of postage will not be refunded.

 

■Have you received my returned item?

Once your returned order has been processed by our warehouse we will send you an email to let you know, if you do not receive this email within 20 days please contact our customer service team and they will happily help you track down your order.

 

■Can I make changes to my order?

Unfortunately once you have placed an order changes cannot be made as the team will already be processing your order at the warehouse.

 

■What sizes are available?

XS/S, S/M, M/L, L/XL