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Returns

Returns

Although our items are all made with love and care we appreciate that occasionally things are not always as expected.

If in the event you are not completely satisfied with your order you can:

  • Return the item(s) in their original condition within 20 days of receiving them
  • We can only issue a refund to the card you paid with, provided the item(s) is unworn and in resalable condition minus the shipping fee.
  • We will endeavour to process your refund within four weeks of you sending the package back you us.

 

HOW TO RETURN YOUR PURCHASE:

  • Please include your packing slip clearly stating the item(s) you wish to return and the reasons why, along with any addition information or instructions
  • Return the item(s) within 20 days of receiving them
  • Providing the item(s) is in resalable condition a refund will be issued into your account within 14 days of us receiving it
  • Please gain a proof of postage with tracking number for your items as Darccy is not liable for packages that are lost in the post.
  • If you request a return more than 20 days after dispatch it will not be accepted
  • All returns should be sent to the below address:

223 Portobello Road W11 1LU, United Kingdom

 

If you have any further questions please feel free to contact a member of the service team by Click Here.

 

Thank you for shopping with Darccy.